CENTRIX PLUS is the best CRM tool in Kuwait designed and structured to meet the client’s needs. It aims to deliver the...
Why Centrix Plus
When it comes to contact center set-up and communication software solutions, there is no one size fits all approach for all businesses. At Centrix Plus, we deliver customized customer-centric solutions to meet all the requirements of your organization. We have been in the industry for over 7 years and cater to business from different fields.
Centrix Plus is the right solution!
If you’re looking for a cloud platform that serves as your very own calling operations but doesn’t have the CALL CENTER complexity like installations or cost, then Centrix Plus is the right choice for you.
One Product: Many Possibilities
An easy to use and customizable customer relationship management tool for your marketing, sales, and customer service teams.
Active Hands-Free Conversations
With the IP PBX services by Centrix Plus, you can now deliver high-quality inbound call experiences for anyone who dials your business phone.
Provide 24x7 Self Service to Your Customers
Centrix Plus IVR (Interactive Voice Response) Studio is an intelligent software that delivers premium caller experiences, every time. You can now easily build a logical, fast, and crystal-clear navigation for phone system menus and options.
Set-Up a World-Class Call Center within Minutes
Our web-based contact center software provides an in-depth analysis of every customer who interacts with your business.
Craft delightful customer experiences
- Engage across multiple channels
- Auto-assign tickets
- Escalate important cases
- Minimize turnaround time
Foster brand loyalty and boost employee productivity with our contact center solutions.
Our Services
Design
Call Center Solution
CENTRIX PLUS provides the finest call center set up solution which can fit all kinds of business sizes. Offering you with the...
Implementation
CENTRIX PLUS looks forward to implementing the best technology that can collaborate with your goals, by engineering the customization, verification, shipping, installation,...
CRM System
CENTRIX PLUS is the leading CRM for sales, and marketing with superior telephony integration, inbound calls, outbound calls, call recordings, call reviews,...
Network
We trust in imparting customized networking options that combine with your IT surroundings seamlessly. We supply high-quality in class, high-capacity networks that...
Security
The security and reliability of your service and data is our foremost responsibility. CENTRIX PLUS is a cloud-based and on premise based...
Managed Services
CENTRIX PLUS managed services include 24/7 community monitoring, schedule and put in force updates, Field support, Repair, and return cycle administration.
Support
Our group of technical specialists uses the latest tools and applied sciences to maintain your verbal exchange systems invulnerable at all times,...
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Start EasySet up a Call Center quick and easy with no major IT Infrastructure Costs
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Operate Hassle FreeGet Smooth Integrations maintaining quality Compliance
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Scale FastFaster Time to Market and get easy migration from Cloud-to-Premise
Benefits Our Customers Have
Get a 360 degree view of your business.
Clear, Reliable and Resilient
Quickly see your next-best actions.
Increase your lead-to-deal conversion rates.
Customize to suit your needs and preferences
Ensure your team spends time with customers than entering data
Connect with Customers on any Platform
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GUIDEKnowledge Base and Smart Self-service
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CHATLive Chat and Messaging
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TALKCall Center Solutions
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ManageCustomer Relationship Management System
Everything you need to increase sales
- Manage your team
- Find the best leads
- Understand customers better
- Boost team productivity
- Forecast Accurately
Live Chat is the fastest way to support your customers.
- Customers can know how to reach you immediately without any delay.
- Live Chat enables you to handle even complex issues fast and efficiently.
- Reduce time taken to resolve issues drastically with constant on the go communication.
- Generate real time reports to identify and solve bottle necks.
Effective Call Center management defines its success or failure. Every minute is important to stand out from the crowd.
- Call prioritisation based on business rules, agent availability and skills.
- Recording of calls for future evaluation
- Manage Call details and call capture
- Automate activities and empower your employees to achieve more.
A software to take care of your customers. CRM plays a crucial role in managing a Call Center efficiently.
- CRM built for call centre management.
- Detailed customer History
- Real time and historical reporting
- Easy to use CRM with powerful capabilities
Testimonials
“I was impressed with the ease of using the system and even more impressed with the incredible customer service. I would have no hesitation in recommending Centrix Plus.”
Haseeb
“Thanks Centrix Plus. for your timely response to my call for help with my Setup and software problems as well as getting my network up and running.I would have no hesitation in recommending Centrix Plus. in the future as your service was friendly and professional.”
Rakesh