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Why Centrix Plus

When it comes to contact center set-up and communication software solutions, there is no one size fits all approach for all businesses. At Centrix Plus, we deliver customized customer-centric solutions to meet all the requirements of your organization. We have been in the industry for over 7 years and cater to business from different fields.

why1

Centrix Plus is the right solution!

If you’re looking for a cloud platform that serves as your very own calling operations but doesn’t have the CALL CENTER complexity like installations or cost, then Centrix Plus is the right choice for you.

why2

One Product: Many Possibilities

An easy to use and customizable customer relationship management tool for your marketing, sales, and customer service teams.

why3

Active Hands-Free Conversations

With the IP PBX services by Centrix Plus, you can now deliver high-quality inbound call experiences for anyone who dials your business phone.

why4

Provide 24x7 Self Service to Your Customers

Centrix Plus IVR (Interactive Voice Response) Studio is an intelligent software that delivers premium caller experiences, every time. You can now easily build a logical, fast, and crystal-clear navigation for phone system menus and options.

why5

Set-Up a World-Class Call Center within Minutes

Our web-based contact center software provides an in-depth analysis of every customer who interacts with your business.

why6

Craft delightful customer experiences

  • Engage across multiple channels
  • Auto-assign tickets
  • Escalate important cases
  • Minimize turnaround time

Foster brand loyalty and boost employee productivity with our contact center solutions.

  • 1

    Start EasySet up a Call Center quick and easy with no major IT Infrastructure Costs

  • 2

    Operate Hassle FreeGet Smooth Integrations maintaining quality Compliance

  • 3

    Scale FastFaster Time to Market and get easy migration from Cloud-to-Premise

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Benefits Our Customers Have

Get a 360 degree view of your business.

Clear, Reliable and Resilient

Quickly see your next-best actions.

Increase your lead-to-deal conversion rates.

Customize to suit your needs and preferences

Ensure your team spends time with customers than entering data

Connect with Customers on any Platform

  • GUIDEKnowledge Base and Smart Self-service

  • CHATLive Chat and Messaging

  • TALKCall Center Solutions

  • ManageCustomer Relationship Management System

Everything you need to increase sales

  • Manage your team
  • Find the best leads
  • Understand customers better
  • Boost team productivity
  • Forecast Accurately

Live Chat is the fastest way to support your customers.

  • Customers can know how to reach you immediately without any delay.
  • Live Chat enables you to handle even complex issues fast and efficiently.
  • Reduce time taken to resolve issues drastically with constant on the go communication.
  • Generate real time reports to identify and solve bottle necks.

Effective Call Center management defines its success or failure. Every minute is important to stand out from the crowd.

  • Call prioritisation based on business rules, agent availability and skills.
  • Recording of calls for future evaluation
  • Manage Call details and call capture
  • Automate activities and empower your employees to achieve more.

A software to take care of your customers. CRM plays a crucial role in managing a Call Center efficiently.

  • CRM built for call centre management.
  • Detailed customer History
  • Real time and historical reporting
  • Easy to use CRM with powerful capabilities

Testimonials

“I was impressed with the ease of using the system and even more impressed with the incredible customer service. I would have no hesitation in recommending Centrix Plus.”
Haseeb

“Thanks Centrix Plus. for your timely response to my call for help with my Setup and software problems as well as getting my network up and running.I would have no hesitation in recommending Centrix Plus. in the future as your service was friendly and professional.”
Rakesh