A key formula that fuses with your customer database CRM provides a swift ways right from portraying personal details of a contact, to registering a purchase transaction with encrypted and secure payment data; CRM integration permits you to accurately reserve all your interactions in one place that can be used to upgrade the customer relationship and the business’s efficiency. CENTRIX PLUS is the foremost online CRM for small business it removes the frustration and reduces the time needed for imputing information to update systems, leaving agents free to focus on the most important aspect of their job of helping your customers.
CENTRIX PLUS is the excellent CRM platform delivering its services in the geographical areas of the Middle East countries. It provides divergent products that fit your business needs such as:
- Set up unlimited calls and customize your queue-supported routing choices, ring principles, custom greetings, and more.
- With the help of a qualitative CRM tool for small business you can easily manage your IVR routing options, and help your callers navigate to the best agent for their needs the first time.
- Automatically route calls based on a variety of distribution rules so your callers reach the right agent for their needs the first time.
- The CENTRIX PLUS User Interface makes it easy to store and manage your contact center’s call recordings.
- Enjoy superior quality voice.
- Listen to your agent and customer interactions for coaching functions and guarantee quality standards are met.
- Track the outcomes of your calls and maintain client’s info with outline notes and call disposition ratings.
- Segment your agents based on a range of attributes and connect your callers to the effective agent for their requirement anytime.